How To Order

Your transaction is secure and we use the latest and most advanced encryption systems to ensure safety of your information and credit card information.

To order merchandise and services from Canada Online simply click on the product of choice.

Login to your account to view products in your shopping cart and make sure everything is okay.

Add Promotional Codes only if you have had a promotion code that gives you additional discount from our low, low prices. You may use up to 3 promotion codes per order.

If you do not have an account, create a new account.

If you do have an account with Canada Online please enter your User ID and Password. The system will display all of your information history.

Next, enter your credit card information and then click Next.

Standard shipping is via Canada Post or local courier service, however you may choose to ship your product using other methods of shipping. Shipping charges for FEDX, Canada Post or UPS will be displayed on your screen and you may choose your method.

After your confirmation you will be asked to enter your credit card information (securely). Please make sure your shipping address is what you have reported to your credit card company. Our system will reject your order if the shipping is not listed with your credit card company.

Finally you can view your invoice and confirm your order. Any promotion will be deducted from your final total and you will receive a copy of your invoice via email. Your tracking number is always stored in our system and you can log back into our system and review all your orders and proof of delivery.

Although it might have shown on our web site that all the items on your order are available, but since our stock availability is delayed by one day, some of the items might not be available in stock. In such case, we will contact you either by email or by phone within 1-2 business hours from your order (9 am to 5 pm EST, Monday to Friday) to inform you about the situation.  You may choose to wait until the items are available in stock or cancel your order and get a full refund immediately.

More questions?
If you are not clear about this policy. please write to sales@canada-on-line.com or feel free to contact our customer service at (514) 731-1500. Customer service is available 9 am - 5 pm Monday through Friday.

 


© 1998-2017  Canada Online Inc.
Montreal, Quebec, Canada.

438 Isabey St., Suite 105A,
St-Laurent, QC H4T 1V3

Toll Free: 1-855-731-1500

9 AM to 5 PM, Monday to Friday