Shipping Methods and Costs

At Canada Online, you have the choice of using any of the shipping methods below. Customers may also use their own ACCOUNT NUMBER for shipping with any major courier. Please use promotion code CTMR and contact us by calling us at (514) 731-1500 to provide your account number or send us an email with your account number.

Please note: There is a $3.00 Pick-up charge if you chose to pick up your order from our office. This cost is for transferring the merchandize from our warehouse to our office location.

Our current Methods of Shipping are:

  • Canada Post
  • UPS
  • Purolator
  • FedEx

You may opt to use one of these shipping companies. If you choose to use any of these carriers you will be charged for your shipping based on volume and weight. Our system automatically calculates shipping costs based on method of shipment and the speed of shipment.

Our standard FedEx GROUND shipping usually takes 2-5 days (depending on distance). We will ship all orders that are received before 2 PM Eastern Standard Time, on the same day. Orders after 2 PM will be shipped the next business day. Quebec and Ontario orders using FedEx GROUND usually arrive the next day.

From time to time, the company may choose to run special free shipping offer. The free shipping code will be emailed to you along with the promotion. You must use Free-Shipping PROMO CODE to receive your free shipping. Free Shipping promotions applies to Canadian orders only. Other countries will have to pay for their shipping costs regardless of the amount of products they purchase.

How to TRACK your product...

To track the progress of your order.
Sign in to www.canada-on-line.com.

Once logged in to Canada Online, you will be able to view all your orders. Also, on each order, shipping/tracking is showed by clicking on the tracking number; you will be able to locate your product in transit.

You cannot change the method of shipment once the product has left our warehouse. Manual override is possible by contacting (514) 731-1500 or writing to "shipping @ canada-on-line.com".

More questions?
If you are not clear about this policy, please write to sales @canada-on-line.com or feel free to contact our customer service at (514) 731-1500. Customer service is available 9 am - 5 pm Monday through Friday.

 


Canada Online Inc.
438 Isabey St., Suite 105A,
St-Laurent, QC H4T 1V3
Montreal, Quebec, Canada
 

Toll Free: 1-855-731-1500

9 AM to 5 PM, Monday to Friday